NeverLapse RMM docs

Install the server, add your sites and devices, and set up monitoring, alerts and patching.

Getting started

What you need, installing the server on Linux or Windows, and your first ten minutes.

Trials, techs, add-ons, and what happens if a license runs out.

Sites and groups

Organise machines by customer (site) and by role (group), and work in one site at a time.

Install the agent on Windows and Linux, silently or by hand, and what to exclude in your security software.

Monitoring and templates

Memory, disks, services and offline checks, thresholds, and templates that set them for many machines at once.

Alerts and ticketing

Send alerts to your PSA, Microsoft Teams or any webhook, and how repeats and recoveries are handled.

Windows patching

Schedule Windows updates with patch policies, approve or block updates, and control restarts.

Keep a script library and run scripts on one or many machines with live results.

Remote control and shell

Take over a desktop, open a terminal, and manage files, all from the device page.

Users, permissions, MFA and SSO

Admins and site-limited techs, passwords, two-step sign-in (MFA), and signing in with your identity provider.

Put your company name, colour and logo on the app and on remote support.

Updates, backups and uninstalling

Updating the server (Settings › Updates or by hand) and agents, what to back up, and removing NeverLapse RMM.

Troubleshooting

The most common problems and how to fix them.

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