Your license
Trials, techs, add-ons, and what happens if a license runs out.
NeverLapse RMM is licensed per tech, not per device. Monitor as many machines as you like.
| Plan | What you get |
|---|---|
| NeverLapse RMM | 5 techs included. Extra techs are added one at a time. |
| Branding add-on | Your own name, colour and logo in the app and on remote support (otherwise NeverLapse branding). |
| Hosted by LiveIT | We run the server for you; you skip the installation. |
| Free trial | 14 days, 5 techs, branding included, no card needed. |
Current prices are on the pricing page.
Entering your key
Open License in the app (bottom of the menu) and paste the key from your NeverLapse account. The server checks in with the store once a day; you don't have to do anything else. A trial key upgrades in place when you buy: the same key keeps working.
A license works on one server. Moving to a new server? Deactivate it on the License page of the old one first, or release it from your account.
What counts as a tech
Every user account in the app counts as a tech, admins included. When you reach your limit, the Users page won't let you add more until you buy extra techs or remove someone. Devices, sites and groups are unlimited.
If a license runs out
Nothing stops suddenly. If your subscription ends, or the server can't reach the store for more than 14 days:
| State | What still works | What stops |
|---|---|---|
| Active | Everything | |
| Lapsed (first 30 days) | Monitoring, alerts, remote control and shells keep running; agents keep reporting | No changes in the app, no new devices |
| Expired (after 30 days) | Agents keep reporting, the app can be viewed | Alerts are not sent, remote control and shells are off |
Renewing (paying, or reconnecting to the internet) brings everything back at once. You don't need to reinstall anything.
Your account, invoices and payment method are managed on the NeverLapse account page.